Cancellation & Refund Policy

Notify us by phone or email at least 24 hours prior to arrival with zero charge. Cancellations past that deadline may incur the cost of dedicated parts already purchased, as listed in your quote.

Service dates can be rescheduled without charge. We provide the next open appointment slot within one business day.

A full refund applies if we call off the appointment, fail to carry out the agreed mechanical scope, or deliver work not matching the quote that we cannot rectify within an acceptable timeframe.

• A full refund of any advance parts deposit is returned if you cancel at least 24 hours before the booked visit.
• Deposits for non-standard, custom-ordered valves cannot be refunded once the supplier has dispatched the item.
• If work cannot proceed due to inaccurate access details provided by the customer, a cancellation charge of 40 pounds applies.

1. Notify us by calling our office line as soon as you know you need to cancel.
2. Provide your invoice or booking reference number and bank details for deposit return.
3. We confirm cancellation in writing and process any eligible balance return.

Approved refunds are processed by direct bank transfer within three working days.

Contact [email protected] or ring +44 29 786 25903 during Mon-Sat 08:30-18:00. We reply within one business day.