Wellfield MechanicalPrivacy Policy
Wellfield Mechanical is committed to protecting your personal information. This privacy policy explains what data we collect from you and how it is used.
Data controller01
Wellfield Mechanical, located at 11 Wellfield Road, Cardiff, CF24 3NZ, United Kingdom, is the data controller responsible for your personal information. You can contact us by post at this address or by telephone regarding any data handling queries.
Legal framework02
We handle personal details under UK GDPR and the Data Protection Act 2018 along with the applicable legal standards in United Kingdom. Should any conflict arise between these terms and statutory regulations, the law supersedes.
Data collected through the request form and by phone03
When you contact us using our online request form or call our office, we collect your name, contact telephone number, property address for the service visit, and details regarding your plumbing problem. We do not collect payment card information, sensitive personal data, or credit details.
Purposes and legal basis04
We process your personal information strictly to respond to enquiries, schedule engineer visits, provide quotes, perform requested mechanical plumbing work, and issue invoices. The legal basis for this processing is the performance of a service contract with you or taking steps at your request prior to entering into a contract.
Storage period05
We retain customer contact records, service histories, and completed invoices for seven years following the completion of work. This retention is necessary to comply with United Kingdom accounting standards, tax legislation, and to honour our twelve-month workmanship guarantee.
Sharing with staff and subcontractors06
Your contact details and service address are shared exclusively with our employed engineers and verified local trade assistants who attend your property. We never sell, rent, or distribute customer details to third parties for marketing purposes. Data is disclosed to third parties only if required by law or local water undertaker regulations.
Your rights and how to exercise them07
Under UK data protection law, you have the right to access the personal information we hold about you, request corrections to inaccurate records, or ask for your contact information to be erased where statutory retention requirements have expired. To exercise these rights, please write to us at our Wellfield Road address.
Questions about this policy08
Contact [email protected] or ring +44 29 786 25903 during Mon-Sat 08:30-18:00. We reply within one business day.