Wellfield MechanicalFrequently Asked Questions
Straightforward answers regarding our valve work, pipe repairs, and how we carry out appointments in Cardiff.
can you attend a flat without a lift
Our technicians carry standard tool kits and components up stairs without additional surcharges. Please notify us during booking so the engineer arrives prepared with portable testing gear.
what happens if a component does not fit
Our service van carries standard metric and imperial fittings to address unexpected thread variations immediately. If a bespoke adapter is required, our Cardiff workshop machines it without extra labour charges.
how is payment settled after work is completed
Payment is completed directly on site once testing confirms the repair is watertight. We accept cash on completion or immediate bank transfer.
whether a vat invoice is issued for repairs
We issue a clear itemised receipt and VAT invoice immediately upon completion. The document details all fitted brass components and labour hours for your records.
how to choose the right replacement tap cartridge
Send a photograph of your tap body and valve stem to our workshop team. We cross reference the spline count and dimensions against our Cardiff workshop stock.
how to cancel or reschedule an appointment
You can reschedule or cancel your service visit by calling our workshop up to 24 hours in advance. No cancellation fee is charged for timely schedule updates.
Still have questions?
We reply to phone enquiries and messages within two hours during regular working days.